EPPA Training Library
UKG FAQs
EPPA has created several FAQs to assist in your UKG learning journey.
Understanding UKG
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What is UKG?
UKG is EPPA and The Urgency Rooms new system for managing your work-related information in one place. It replaces multiple tools by giving you a single, secure location to clock in and out, submit your timecard, request time off, and view pay-related information.
UKG is designed to be easy to use on both desktop and mobile and helps ensure your time and pay are accurate.
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What can UKG do for me?
With UKG Ready, you can:
- Clock in and out (desktop, mobile, or time clock where applicable)
- Review and submit your timecard each pay period
- Request time off and view PTO balances
- View pay statements and tax documents
- Update personal information such as contact details and direct deposit
- Receive important notifications and reminders related to time and pay
UKG gives you more visibility and control over your time and pay without needing to wait for paper forms or manual updates.
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Where do I go if I need help?
You’re not on your own — support is available.
- Start with this training page for step-by-step guides and videos
- Ask your manager or supervisor for help with timecards, punches, or approvals
- Contact HR for time and benefit questions: humanresources@eppahealth.com
- Contact payroll for pay-related concerns: payroll@eppahealth.com
- Contact our IT service desk for system support or access issues: servicedesk@eppahealth.com
If something doesn’t look right with your time or pay, please reach out as soon as possible so it can be corrected before payroll is processed.
Logging In and Getting Started
Training Documents
Logging In and Authenticating with OKTA
Downloading The UKG Mobile App
Videos
Navigating the Mobile App (Video)
Understanding Your UKG Dashboard
Training Documents
Clocking In and Out
Hourly Employees
Timesheet & Schedules
Hourly Employees
PTO & Time Off Requests
Extended Leave Requests
Pending documentation
Pending documentation
Payroll & Pay Statements
Benefits & Enrollment
Training Documents
Pending documentation
General Assistance
We’re Here to Support You
How Can We Help?
Can’t find what you need, let us know how we can help.