Why am I getting this bill? I already received a bill from the hospital for my emergency room visit.

When you go to the hospital ER, two or more bills are generated for your visit depending on the services you received. One is for the hospital, which charges for the facility fees, such as your x-rays and lab work, as well as the cost of maintaining the facility itself. There is an additional bill for the physician or emergency care provider who treated you, whose charges are separate. The bill you received from EPPA is for the provider's time and any procedures they performed while you were in the ER.

Will I have to pay a co-pay or deductible for my emergency care?

Benefit plans vary. Check with your individual carrier to determine what benefits will be applied to your ER visit.

Do I need prior authorization so my insurance will pay?

Some health plans require notification of an emergency visit within 24 hours to ensure coverage. This varies by your individual carrier; check with your health plan to determine your notification requirements.

What kind of insurance do you take?

We will bill any health insurance company for your service. After the insurance company decides what they are going to pay, we'll send you a bill based on the payment amount from your insurance company. We have contracts with many commercial health plans and accept all state Medicaid programs and Medicare.

How do I submit a concern?

If your concern is regarding the care you received, information can be sent to  patientrelations@eppahealth.com or in the mail to:

Patient Relations
4300 MarketPointe Drive, Suite 100
Bloomington, MN 55435

Please include the patient's full name, date of birth, date of service, preferred contact information, and the location of service.

If your concern is regarding billing, please call: 1-888-662-6276

What is HIPAA?

HIPAA is the Health Insurance Portability and Accountability Act of 1996. More information about HIPAA can be found here  .

Why can't you talk to me about my spouse's or parent's bill?

Because of HIPAA, we cannot discuss your spouse's or parent's bill with you without his or her authorization. We're happy to document your family accounts with proper consent.  Please have your spouse or parent call us to verbally authorize us to speak with you.

I need a copy of my medical records. How do I obtain my records?

EPPA is the custodian of billing records for professional services only. EPPA receives a copy of your medical record for billing purposes, the actual record is at the hospital. See our locations page for a complete listing of our hospital locations and links to addresses and phone numbers.


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