Billing FAQs

EPPA Billing FAQs

We want to make it easy for you to view your statement, pay your bill or set up a payment plan.  If you have questions, we're here to help.

Please note, dates of service before August 1st 2022 are unable to access the online portal at this time.  Please call us directly for questions and assistance with your bill: 1-888-662-6276We apologize for the inconvenience while we work through this transition.


Who is EPPA? And why am I being charged for services?

Emergency Physicians Professional Association (EPPA) is an independent group of physicians, physician assistants, and nurse practitioners who provide emergency medical care for patients in multiple emergency departments across Minnesota.  

We are not employees of the hospital, and therefore our billing is separate.  EPPA's bill is for the doctor/provider you saw during your visit to the emergency department.  Click here for a full list of hospitals where you'll find EPPA providers. 

Why did I receive a text message?

Your text message from EPPA is regarding a recent visit to a hospital emergency department. The text message assists you in accessing your statment and provides options for assistance if you have questions.

Why have I received multiple bills for my visit to the emergency department?

A visit to the hospital emergency department often requires multiple resources that are most often billed separately. Your bill from EPPA is for the provider only. Hospital facility fees and other services will result in separate bills depending on your individual visit.

What are my payment options?

You can sign in through our patient portal and follow the Make Payment prompts. You may provide a one·time credit card or Electronic Check payment and can set up automatic recurring credit card payment plans as well.

You may make a payment over the phone at 1-888-662-6276 and follow the prompts to pay by phone 24/7 or contact one of our Patient Account Representatives at 1-888-662-6276 Monday - Friday from 7:00am - 7:00pm CST. Follow the prompts to provide your payment information to a representative.

Do you accept FSA/HSA/HRA debit Cards?

Yes.  Flexible spending accounts, health savings accounts, and health reimbursement accounts may all be used for payment.

Do you accept Care Credit?

Unfortunately, we cannot accept Care Credit as a form of payment.

How do I update my insurance information?

Choose "Update Insurance" on our payment portal and provide us with your insurance information.  Or, if you wish, you may contact one of our patient account representatives at 1-888-662-6276 from 7am to 7pm, Monday through Friday.

Why am I being billed if I have insurance?

Please review the transactions located in the middle of your statement.  You will see if our office has filed a claim with your insurance company.  If we have received a response you will find additional information in the gray shaded area on the right side of your statement.  If your statement doesn't show your insurance was billed or if the information needs to be updated please select "Update Insurance" on our patient portal.

I can see my insurance was billed but has not responded.  What should I do?

Please contact your insurance company to check the status of your claim.  Be ready to provide them with additional information from your statement. If you need additional information contact us at 1-888-662-6276.  

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